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PRICE MATCH PROMISE ON ALL GARDEN FURNITURE
PRICE MATCH PROMISE ON ALL GARDEN FURNITURE
Opening Times: Mon-Sat: 9am-5.30pm | Sun: 10am-4pm

Full Time Garden Furniture Department Sales Advisor

HOW TO APPLY:

Please send a copy of your CV to info@carpenders.co.uk or hand it in to us and note for the attention of the 'HR Department'. Due to the high number of applicants we receive sadly we cannot reply to everyone, therefore if you do not hear back from us within 2 weeks please assume you have been unsuccessful this time.
Full Time Garden Furniture Department Sales Advisor

We have a fantastic opportunity for a hands on Seasonal Sales Advisor (Outdoor Leisure) to join our team at Carpenders Park Garden Centre, Watford. The ideal candidate must have a proven track record in maintaining standards, a great work ethic and a serious passion for retailing and customer service. As we are a busy garden centre, you must be ready to work under pressure and be able to make changes to the shop floor quickly if necessary. We want our Sales Advisor to champion the Garden Furniture Department, taking pride in its success and contributing actively to its growth. We are committed to providing comprehensive retailer training with the support of our suppliers and manufacturers. This ensures you have the key information needed to effectively sell our products.

This position involves working on the weekend and offers two weekdays off per week.

5 Days per week (including Saturdays & Sundays)

Job Type: Full-time | Permanent | Bank Holiday Cover Required

Main duties:

  • Ensuring the department delivers the highest standard of customer experience throughout the season
  • Updating the team with promotions, new lines, stock expectancies and shop floor changes
  • Merchandising products to a high standard making sure all items are displayed correctly and priced with POS
  • Implementing new ideas and shop floor changes to increase sales
  • Working with the buyers to assist with seasonal changes
  • Sales of Garden Furniture, BBQs, Parasols and other garden outdoor leisure items
  • Enthuse the customer with your passion retailing
  • Assisting customers to help identify the best products for their needs
  • Stock taking so that re ordering and the webshop have the correct amount of stock at all times
  • General housekeeping duties
  • Answering the phone & taking customer orders
  • To regard stock as an investment – which needs to turn back into cash as quickly as possible

Skills / experience:

  • Have a real passion for providing outstanding customer service
  • Maturity and attention to detail
  • Excellent organisational skills
  • Be IT literate (Use of email and basic Microsoft Office programs)
  • Be physically fit & capable to lift and position heavy stock
  • Have a high level of integrity and honesty
  • Have good numeric and literacy skills
  • Have a very good phone manner
  • Be self motivated and able to work well under pressure
  • Work well as part of a team
  • Maintaining stock/stock rotation

Desirable Attributes:

  • Have worked in a similar position
  • Have good DIY knowledge
  • Have experience of merchandising
  • Have sales experience
  • Have a Driving Licence (2 Years Minimum)
  • Applicants should be enthusiastic and self motivated. The individual should have a friendly outgoing manner and excellent customer service skills for our busy garden centre.

FULL TERMS

In order to match the price of competitor, the following criteria need to be met:

  • Price match is only available on Garden Furniture and Barbecue items
  • The product must be available immediately from stock 
    (We cannot price match our in stock items if competitors items are sold out or only available on a pre-order basis)
  • This excludes auction sites such as eBay, ETSY, and Amazon
  • The competitor’s item must be identical (colour, size, brand) and must be brand new (we cannot match "Ex-Display" product prices).
  • The competitor’s price must include delivery and, if applicable, any assembly charges.
  • The competitor must be based and registered in the UK and sell direct to customers
  • The competitor must have a retail store (bricks and mortar)
  • Promotional offers or vouchers cannot be used in addition to a price match.
  • We cannot match against any clearance items or closing down sales.
  • Price Match Promise is subject to verification of the competitor's price
  • We cannot Price Match after a purchase has been made

What is our White Glove Service?

- Your Garden Furniture will be unpacked, erected and positioned by our friendly, trained assembly experts

- We will remove all cardboard and packaging

- We will quality check and demonstrate

Terms and Conditions for White Glove Service

1. Service Overview

This White Glove Service ("Service") is provided to facilitate the delivery, assembly, installation, and demonstration of garden furniture purchased from [Glentons Limited t/a Carpenders Park Garden Centre] ("Company"). This Service includes the transportation of the furniture to a ground-floor garden location at the specified delivery address, the complete assembly of the furniture, placement of the garden furniture, a demonstration of product features, and the removal of all associated packaging materials.

2. Eligibility

  • This Service is exclusively available to customers whose delivery address is within the WD and HA postcode areas.
  • Areas outside of these postcodes will be subject to an additional charge
  • The service is limited to ground-floor garden locations within the specified postcode areas.

3. Service Fees

A fee, as outlined on the purchase page at the time of order, will be charged for this Service. This fee must be paid in full at the time of purchasing the garden furniture. The fee is non-refundable except as outlined in Section 7 (Cancellations and Refunds).

4. Scheduling and Access

  • Our Customer Service team will contact you to discuss a suitable day for delivery and White Glove.
  • Customers are responsible for ensuring that there is clear and unobstructed access to the garden area. This includes securing necessary permissions for property access where applicable.
  • The Company reserves the right to reschedule the service due to weather conditions or other unforeseen circumstances that could pose risks to safety or service quality.

5. Assembly and Placement

  • The Service includes the assembly of garden furniture according to manufacturer instructions and its placement in the garden
  • Customers must be present during the service

6. Packaging Removal

All packaging materials will be removed and disposed of by the service personnel at the end of the installation process unless the customer requests to retain them.

7. Cancellations and Refunds

  • Cancellations must be made at least 48 hours prior to the scheduled service time to be eligible for a refund of the service fee.
  • If the Service is canceled by the Company due to external factors including but not limited to weather conditions, this service will be rescheduled

8. Limitation of Liability

The Company is not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of the Service.

9. Amendments to Terms and Conditions

The Company reserves the right to amend these terms and conditions without prior notice. Continued use of the Service after such changes will constitute your consent to such changes.

Our Garden Centre

Carpenders Park Garden Centre, Little Oxhey Lane, Watford, Hertfordshire, WD19 5BA

Mon - Sat: 9.00am - 5.30pm
Sunday: 10:00am - 4.00pm


BANK HOLIDAY OPENING HOURS

Saturday 9am-5.30pm

Sunday 10am-4.00pm

Monday 9am-5.30pm