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WAREHOUSE CLEARANCE ON NOW - VISIT IN STORE NOW

Competition Terms & Conditions

Competition Terms and Conditions:

 

  1. Eligibility: The competition is open to all residents of the United Kingdom aged 18 and over, who receive an Entry Card at their home address. This excludes employees of Carpenders Park Garden Centre, their immediate families, or anyone else professionally connected with this promotion.

 

  1. Entry: No purchase is necessary to enter or win. Participants must visit Carpenders Park Garden Centre, during the entry period, to check the entry number on their Entry Card against a list of Winning Entry Card numbers, which will be clearly posted behind the checkouts, adjacent to the Exit Doors. This is an in-store only raffle. Only one entry per person is permitted.

 

  1. Competition Period: The competition begins on 18th March 2024 and ends on 28th April 2024. Entries received after the closing date will not be considered.

 

  1. Prizes:

   - Grand Prize: A Voucher towards One garden furniture set and One BBQ, collectively worth UPTO £2000, to be redeemed at Carpenders Park Garden Centre.

   - 2nd Runner Up Prizes: 10 winners will receive a voucher towards a florist-crafted bouquet worth £30 each, to be redeemed at U-Floria Florists – www.u-floria.co.uk

   - 3rd Runner Up Prizes: 10 winners will each receive a voucher towards a Mini Afternoon Cream Tea with Prosecco worth £30 each, to be redeemed at The Evergreen Restaurant.

 

  1. Winner Selection: The winning entry numbers have been selected at random and will be posted behind the checkouts at Carpenders Park Garden Centre. Winners must match their entry number against the list of winning numbers to claim their prize.

  

  1. Prize Redemption:

   - All Prize winner must present their winning entry card, in person, at Carpenders Park Garden Centre to claim their prize.  The 1st prize winner may either collect their prize from the garden centre or arrange delivery, for which there will be no delivery charge within a 10 mile radius. Delivery outside of this area will incur a delivery surcharge.

The 2nd prize winners may order and collect their prize from U-Floria Florists.

 The 3rd prize of an Afternoon Tea with prosecco is for consumption within the Evergreen Café only. 

 

  1. Publicity: By entering the competition, participants agree to participate in any publicity or promotional activities associated with the competition.

 

  1. General Conditions:

   - The promoter's decision is final, and no correspondence will be entered into.

   - The prize is non-transferable and non-exchangeable. No cash alternative will be offered.

   - The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of any unforeseen circumstances.

   - By entering the competition, participants agree to be bound by these terms and conditions.

 

  1. Data Protection: Personal data provided by participants will be used solely for the purposes of administering the competition and will not be shared with third parties without consent.

 

  1. Promoter: Carpenders Park Garden Centre, Little Oxhey Lane, Watford, Hertfordshire, WD19 5BA, United Kingdom.

 

  1. Governing Law: These terms and conditions are governed by the laws of the United Kingdom, and any disputes arising in connection with the competition shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

 

FULL TERMS

In order to match the price of competitor, the following criteria need to be met:

  • Price match is only available on Garden Furniture and Barbecue items
  • The product must be available immediately from stock 
    (We cannot price match our in stock items if competitors items are sold out or only available on a pre-order basis)
  • This excludes auction sites such as eBay, ETSY, and Amazon
  • The competitor’s item must be identical (colour, size, brand) and must be brand new (we cannot match "Ex-Display" product prices).
  • The competitor’s price must include delivery and, if applicable, any assembly charges.
  • The competitor must be based and registered in the UK and sell direct to customers
  • The competitor must have a retail store (bricks and mortar)
  • Promotional offers or vouchers cannot be used in addition to a price match.
  • We cannot match against any clearance items or closing down sales.
  • Price Match Promise is subject to verification of the competitor's price
  • We cannot Price Match after a purchase has been made

What is our White Glove Service?

- Your Garden Furniture will be unpacked, erected and positioned by our friendly, trained assembly experts

- We will remove all cardboard and packaging

- We will quality check and demonstrate

- FREE White Glove Service not applicable on Gazebos, Pergolas, BBQs and Parasols

Terms and Conditions for White Glove Service

1. Service Overview

This White Glove Service ("Service") is provided to facilitate the delivery, assembly, installation, and demonstration of garden furniture purchased from [Glentons Limited t/a Carpenders Park Garden Centre] ("Company"). This Service includes the transportation of the furniture to a ground-floor garden location at the specified delivery address, the complete assembly of the furniture, placement of the garden furniture, a demonstration of product features, and the removal of all associated packaging materials.

2. Eligibility

  • This Service is exclusively available to customers whose delivery address is within the WD and HA postcode areas.
  • Areas outside of these postcodes will be subject to an additional charge
  • The service is limited to ground-floor garden locations within the specified postcode areas.

3. Service Fees

A fee, as outlined on the purchase page at the time of order, will be charged for this Service. This fee must be paid in full at the time of purchasing the garden furniture. The fee is non-refundable except as outlined in Section 7 (Cancellations and Refunds).

4. Scheduling and Access

  • Our Customer Service team will contact you to discuss a suitable day for delivery and White Glove.
  • Customers are responsible for ensuring that there is clear and unobstructed access to the garden area. This includes securing necessary permissions for property access where applicable.
  • The Company reserves the right to reschedule the service due to weather conditions or other unforeseen circumstances that could pose risks to safety or service quality.

5. Assembly and Placement

  • The Service includes the assembly of garden furniture according to manufacturer instructions and its placement in the garden
  • Customers must be present during the service

6. Packaging Removal

All packaging materials will be removed and disposed of by the service personnel at the end of the installation process unless the customer requests to retain them.

7. Cancellations and Refunds

  • Cancellations must be made at least 48 hours prior to the scheduled service time to be eligible for a refund of the service fee.
  • If the Service is canceled by the Company due to external factors including but not limited to weather conditions, this service will be rescheduled

8. Limitation of Liability

The Company is not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of the Service.

9. Amendments to Terms and Conditions

The Company reserves the right to amend these terms and conditions without prior notice. Continued use of the Service after such changes will constitute your consent to such changes.

Our Garden Centre

Carpenders Park Garden Centre, Little Oxhey Lane, Watford, Hertfordshire, WD19 5BA

Mon - Sat: 9.00am - 5.00pm
Sunday: 10:00am - 4.00pm


BANK HOLIDAY OPENING HOURS

Saturday 9am-5.30pm

Sunday 10am-4.00pm

Monday 9am-5.30pm