Privacy Information

We are committed to comply with the Data Protection Act 1998. We do not sell, trade or rent your personal information to others. We use the information we collect on our site to help us respond to your enquiries in the most effective manner.

Privacy Policy

When using our Webshop or other aspects of the site, you will be asked to provide a number of different types of personal information, for example your name, address and payment information. All personal data apart from payment information will be kept on computers whereas your payment information will not be stored.

All of the data you provide us with will all be handled in compliance to the Data Protection legislation

This Privacy Policy explains all the information we collect and how it is being used in the following departments of Carpenders.co.uk:

·         Personal Information

·         Payment Information/Services

The Data We Collect

We collect and store certain information as a result of your interactions with our Services. The information we may collect includes you’re:

  • Full name
  • E-mail address, Delivery address, Billing address, telephone number(s)
  • Pay Pal payment verification
  • Credit/Debit card verification (Braintree Payments)
  • The IP address used to connect your computer with our website
  • Your account login and password
  • A cookie number for your IP address
  • Any products you have put in your basket


How We Use Your Data

The information you give to us will be used to:

  • Make sure returning to the site will be a smooth and easy experience e.g. by remembering your username and password
  • Be able to change your username/password/any other contact details
  • Send emails to you and communicate with you (with permission)
  • Improve our services e.g. customer experience
  • Comply with any legal requirements

We may combine your information with information lawfully obtained from other third party sources and use it for the above purposes.
We will not sell or rent your personal information to any third party without your express consent.

Accessing Your Personal Information

As soon as you have created your account, you have the right to access/change your personal information or in some cases have that information deleted if you would like to end your account with us.

Closure of Accounts

If you close your Account, we will retain personal information from closed Accounts in order to comply with our obligations under applicable laws.

Use of cookies

Cookies are small pieces of information that a web site sends to your computer for record-keeping purposes, which are stored in a file on your computer. Cookies make web-surfing easier for you by saving your preferences so that, for example, we can use the saved information to facilitate your use of our web site when you return to it. We never save password information in cookies and we will never ask for, or collect credit card information from you. The use of cookies is an industry standard
and, as such, you will find that most major web sites use them.

Your acceptance of these terms

By using our web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that at all times you are aware of the information we collect, how we use it and under what circumstances we disclose it. If you have any queries with regard to our Privacy Policy please contact us by mail, phone or at the garden centre.

Opening hours

  • Monday
    08:30 - 18:00
  • Tuesday
    08:30 - 18:00
  • Wednesday
    08:30 - 18:00
  • Thursday
    08:30 - 18:00
  • Friday
    08:30 - 18:00
  • Saturday
    08:30 - 18:00
  • Sunday
    09:30 - 17:30

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