Terms & conditions


We are not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date.

Although we may include links providing direct access to other Internet resources, including Web sites, we are not responsible for the accuracy or content of information contained in these sites.

Links from us to third-party sites do not constitute an endorsement by us of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by us, and we have not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.


Sizes, colours, weights and descriptions are approximate only, and no responsibility is taken for any variation between the descriptions given and the actual product - you must make your own enquiry in our garden centre. Product specifications and prices are subject to change from time to time.

No assurance is given that items featured on this website are available now or in the future.



We intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's written agreement.


Click and Collect Service

If you place your order between 8.30am-3.30pm it will be ready to collect within 2 hours. We will send you an e-mail confirmation when your order is ready to be picked up. Please bring this with you or quote the confirmation number upon your arrival. We will hold your product(s) for 48 hours thereafter, however if this is inconvenient, we are happy to discuss any individual requirements. 


Delivery Service

Please read the following carefully. The terms below form a binding contract between you and Carpenders Park Garden Centre which governs your use of Carpenders Park Garden Centre’s services. We will commence providing the Services to you immediately on your acceptance of this Agreement.

Delivery dates are always estimates only and are subject to matters out of our control due to using third party couriers. All items may be subject to different delivery terms depending on size and weight – this will be identified upon adding item(s) to your basket.

Delivery can only be made to mainland UK addresses.


Delivery Time

Unless explicitly agreed in writing, delivery dates or delivery terms requested by customer are non-binding, but shall be observed wherever possible.

Any delivery times quoted are an indication only, unless otherwise expressly agreed in writing. Carpenders will not be liable for any loss incurred by the Buyer as a result of delays beyond the delivery time quoted.

In the case that Carpenders Park Garden Centre are unable to perform (part of) an order, we will inform the customer as soon as possible using contact information provided. If Carpenders are unable to deliver the ordered quantity, a mutual agreement with the buyer will be made to resolve and issues and deliver products of the same value.



Payments will be processed through both PayPal and Braintree Payments and is required as soon as the order is complete. Once the payment has been made you will receive a confirmation email and will then be notified by Carpenders when your item has been dispatched.

Please note that any payment information given to us is private and confidential and will not be stored, see our PRIVACY POLICY for more information on this and all other data concerns you may have.


Refund Policy

If you need to return your items to us, this MUST be done within 7 days of receipt. Please note carriage costs will NOT be refunded and you as the customer are responsible for the return shipping charges.

Items being returned must be unused, boxed and as new in the original packaging. Returns must not have any signs of damage. When a returned item is received at our premises, we will carry out an inspection and process the refund within 3 working days to your original method of payment.

Subscribe to our newsletter

Welcome to our registration page. Enter your details here and click the submit button and you will soon be joining many of our other garden centre visitors who regularly enjoy the benefit of receiving the latest amazing deals on offer, directly to their e-mail.

We will send our exclusive e-mail vouchers to you normally every two weeks, so keep an eye out and remember to check your e-mails on a regular basis, otherwise you'll be missing out on the chance to save money on some of your favourite garden centre products. You will also receive information
about events and news related to the garden centre.

Just to be sure, we won’t sell your e-mail address to anyone else, do comply to the Data Protection Act and will store your e-mail address in a secured database.

Signing up means you accept our terms & privacy notice.

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More information

Opening hours

  • Monday
    08:30 - 18:00
  • Tuesday
    08:30 - 18:00
  • Wednesday
    08:30 - 18:00
  • Thursday
    08:30 - 18:00
  • Friday
    08:30 - 18:00
  • Saturday
    08:30 - 18:00
  • Sunday
    10:00 - 16:00


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